Service Administrator - Cairns - 287

Posted:24/08/2023
Location:QLD

Clark Equipment Sales Pty Ltd is a leading distributor of Capital Equipment and distributes recognised brands to Construction, Material Handling and Agricultural markets. 

A position exists for an experienced Service Administrator to join the team in our Cairns branch. This is a great opportunity with a large, stable and reputable organisation.

Job details:

- Respond to customer enquiries and prioritise service response.
- Provide client Estimates/Quotations as advised by the Service Department.
- Follow-up on outstanding service related issues with Customers and internal stakeholders.
- Liaise with internal departments to coordinate field service priorities.
- Coordinate Field Service work allocation and parts support
- Maintain Job Allocation Schedule and Field Service on-call register.
- Manage Field Service Leave Roster.
- Data entry and processing job orders
- Manage Filed Service Work in Progress
- Processing of Field Service invoices and COD Customers
- Warranty claim processing

What we are looking for:

We are seeking an individual who has exceptional communication skills, is highly focused on attention to detail, and who can provide excellent Customer Service Support to our clients in a competitive retail market. You should have excellent time-management skills and the ability to work under pressure at a fast pace within a close team environment

Following skills are advantageous:

- Mechanical knowledge in earthmoving equipment is highly desirable, but not essential. 
- Computer skills in Microsoft and ability to learn our mainframe system quickly

Benefits:

- Competitive Salary
- Training on products
- Rostered day off

To apply:

Please email your attached resume and cover letter to the following: 

cairnsjobs@clarkequipment.com

Only shortlisted applicants will be contacted.