IT Helpdesk Analyst - Level 1 - Hornsby - 353

Posted:16/07/2024
Location:NSW

Clark Equipment is a leading Australian owned group of companies.  We are involved in the manufacture, import, distribution and support of a range of industrial, agricultural and material handling equipment. Our major brands include Bobcat, Clark, Daken, Develon, McCormick Tractors and Omega.

Your Role

You will be responsible for the providing Level 1 support of the IT systems and end-user devices to end-users. 

Key Responsibilities

- Providing remote and on-site support to end-users to maximise their productivity
- Monitoring of and response to user requests
- Troubleshooting, configuring, installing, repairing desktop hardware and software
- User setups
- Basic assistance – application support, client hardware, Other IT projects

Experience/Skill Requirements

- Developing knowledge of MS Operating Systems and applications
- Some networking troubleshooting knowledge & understanding of TCP/IP
- Ability to record processes and create documentation

Who you are

- Excellent customer service skills
- Strong communications skills (verbal and written)
- Strong Trouble-shooting and problem-solving skills
- Able to handle multiple tasks and prioritise effectively
- High degree of self-motivation and keen to learn more
- Exceptional work ethic aligned to a positive, can-do attitude

Why join the Clark IT Team?

- Competitive Wages
- Long-term career growth
- Fulltime, Permanent opportunity
- Monthly Rostered Day Off (RDO) program available
- A small team of talented, dedicated and friendly people
- Broad experience in the many different facets of IT operations
- You don’t need to know all the answers right now – our team will be here to support you.
- Our aim is to support each other because individually we are Good but as a team, we are Great.

We are no longer taking applications, only shortlisted applicants will be contacted.